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European companyFounded in 2014Built and operated in EuropePayments secured by Card payments run through Stripe. Your card details never reach our servers.
GRADAX

Booked out, or a chair sitting empty

Booking systems and websites for salons and barbershops, built around individual stylists, deposits and the people who do not turn up.

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One contract
Starts with
A free review

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A salon sells time in fixed blocks, and unsold time is gone. No-shows and late cancellations are the largest controllable cost in the business, and almost every salon absorbs them because collecting a deposit feels awkward on the phone.

The second thing is that clients book a person, not a business. If the site cannot book Ana specifically, at the time Ana is actually free, the booking goes to a marketplace app that charges you a commission for a client you already had.

The search side is not separate from that. "Hairdresser near me", "barber" and treatment-specific searches, overwhelmingly on a phone and usually for the same week. Ranking for those means the pages exist, the business is verified where it operates, and the reviews are real and recent.

How a booking moves through a salon

A chair is sold in slots, and every step below decides whether the slot is paid for.

  1. Client picks a stylist

    It stalls when the site cannot book a named person and the client goes to a marketplace app, and it moves when each stylist's diary is bookable directly.

  2. Deposit taken

    It stalls when nobody asks for a card and the slot is held on trust, and it moves when the deposit is part of the booking itself.

  3. The appointment

    It stalls when colour formulas and notes are in a paper book at one station, and it moves when the client record opens on any screen.

  4. The next visit

    It stalls when the client leaves without rebooking and forgets for months, and it moves when a reminder arrives as their colour or cut is due.

Software we built for businesses like yours

A product we designed, built and run, shown here as the work we do.

Markline

Markline gives a salon the calendar, client records and invoicing in one app, with only the tools it needs switched on.

A studio owner working on her laptop beside the clothing rails

What people in this trade ask us

Will taking deposits lose us clients?
It loses you the clients who were not going to turn up. Salons that introduce deposits almost always report the same thing: slightly fewer bookings, noticeably more revenue.
Why not just use a booking app?
Use one if it brings you new clients. Just do not let it take a commission on your regulars, who would have booked with you anyway.
How important are the photographs?
They are the product. A salon site with stock images of somebody else's hair is competing with its own portfolio and losing.
Can each stylist manage their own diary?
Yes, with their own hours, breaks and services, while the owner still sees the whole salon. Stylists who rent a chair can keep their clients and rules separate in the same system.
How should we handle late cancellations?
Write the policy down once, show it at booking, and let the system apply it to the deposit. The awkward conversation disappears because the client agreed to the rule before they arrived.

The infrastructure under it

Managed by the engineers who build the software, on the same contract and the same bill.

Web Hosting

A site heavy with portfolio photographs has to load fast on a phone, or the client is back on the marketplace app.

A developer working on a website on a laptop in an office.

Backup & Recovery

Client histories, colour formulas and patch test records are what make a regular feel known, and losing them is losing the regulars.

A storage unit with a row of drive bays.

What one contract covers

  • One contract. The build, the infrastructure and the work that brings people to it, on one invoice.
  • A named team. The person on the first call stays on the project. No account managers, no handoffs.
  • Operated, not delivered. We keep it running after launch: patching, backups, monitoring and the phone when it breaks.
  • European hosting. Servers in Europe, run by us, with the data staying where you expect it to.
  • Monthly reporting. What changed, what it cost and what it produced, in language you can forward to a board.
  • No lock-in. The code, the domains and the accounts are yours. Leaving is a handover.

See what is costing you customers before you spend anything.

A senior engineer walks your site, your search presence and the way enquiries reach you, then writes down the three things worth fixing first.

  1. 01You tell us what is not working
  2. 02We review the site, the search presence and the enquiry path
  3. 03You get the three fixes worth doing, and what each is worth

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  • No payment, no commitmentThis is a request. You decide after the written quote.
  • Sold and delivered by GRADAXOne contract and one team, whoever does the work.
  • Your data stays in the EUNothing is moved outside the union to be processed.

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