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European companyFounded in 2014Built and operated in EuropePayments secured by Stripe
System statusSupportFree assessment
Gradax

Care Plan

Development hours on a subscription, visible as they are used.

GradaxBilled monthlyOrder outright

Founded 2014Built and operated in EuropeOne to two weeks of onboarding

One supplier of recordOne contract, one invoice, one team to call.
Your data stays in the EUNothing is moved outside the union to be processed.
Quoted before it startsIn writing, the same day for standard lines.

About this product

Development hours on a monthly subscription, for the changes, fixes and improvements every live website or application needs. Every hour is logged against a named task, so you see exactly where the time went.

A team on call, without hiring one

Once a site or application is live, the work does not stop: a form that needs a new field, an integration that changed its interface, a page the sales team wants by Friday. Without a plan, each request becomes a new quote and a wait.

With a care plan, the hours are reserved. You send the request, we do it, and the time is logged where you can see it. Unused hours roll over for a limited period, stated in the plan.

  • Reserved hours every month
  • Requests handled by people who already know your system
  • Every hour logged against a task
  • Security and dependency updates included

What you get

Included in the plan. Nothing here is an upgrade.

  • A monthly allowance of development hours
  • Platform, dependency and security updates
  • A request channel with tracked tickets
  • Hours logged per task, visible to you
  • Agreed response times for urgent issues
  • Monthly summary of work done

How it starts

  1. Onboard

    We learn the system, its hosting and its weak spots.

  2. Request

    You send what you need, through one channel.

  3. Deliver

    Work done, tested, deployed and logged.

  4. Review

    Monthly summary and a look at what is coming.

Questions

Can you support a system you did not build?

Yes, after a short onboarding where we review the code and hosting. We tell you honestly what we find.

What happens to unused hours?

They roll over for a limited period stated in the plan, then expire. You never lose them without warning.

What if a month needs more hours?

Extra hours are billed at the plan rate, and only after you approve them.

Priced work that goes with it

Also under care & support

Order it

Standardised enough to order on its own. The price is confirmed in writing before anything starts.

Order it Read how it works