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European companyFounded in 2014Built and operated in EuropePayments secured by Stripe
System statusSupportFree assessment
Gradax

Monitoring & Response

We see it before you do, and we act on it.

GradaxBilled monthlyOrder outright

Founded 2014Built and operated in EuropeThree to five working days

One supplier of recordOne contract, one invoice, one team to call.
Your data stays in the EUNothing is moved outside the union to be processed.
Quoted before it startsIn writing, the same day for standard lines.

About this product

Your websites, servers and services watched around the clock, with our team responding when something fails. You hear about problems from us — with what we have already done about them — not from your customers.

Monitoring is only useful if someone answers

Plenty of tools will send an alert when a site goes down. The alert usually arrives at 3 a.m. in an inbox nobody reads, and the problem is discovered at 9 by a customer.

We watch availability, response times, disk space, certificates and the other quiet things that fail before the big ones. When a check fails, the alert comes to us, and we act on it according to the runbook we agreed with you.

  • Uptime and response time checks every minute
  • Disk, memory and certificate expiry warnings
  • Response by our team, with a written runbook
  • Incident report after every outage

What you get

Included in the plan. Nothing here is an upgrade.

  • Checks on every site, server and service in scope
  • Alerting routed to our team
  • Response according to an agreed runbook
  • Status page for your team or customers
  • Incident reports with cause and fix
  • Monthly availability report

How it starts

  1. List

    Every site, server and service that matters, and who to call.

  2. Instrument

    Checks configured and tested.

  3. Agree

    A runbook: what we do for each kind of failure.

  4. Respond

    Alerts handled, incidents reported.

Questions

Do you monitor systems you do not host?

Yes. Monitoring works on anything reachable, and response depends on the access you give us.

Is response around the clock?

Monitoring is. Response hours depend on the level you choose, stated in the plan.

What does a runbook contain?

For each kind of failure: what we check, what we are allowed to do, and when we call you.

Priced work that goes with it

Also under care & support

Order it

Standardised enough to order on its own. The price is confirmed in writing before anything starts.

Order it Read how it works