The developers have moved on
The company that built it is busy, gone or no longer answering, and nobody else understands how it works.
Software maintenance services that keep your system working and secure.
Fixes, updates and security for the software your business runs on, looked after by a dedicated engineer who knows it.
A dedicated engineerOne person who knows your system inside out.
Problems fixedErrors found, fixed and tested before they spread.
Kept secureUpdates and security handled as routine.
MonthlyAn agreement shaped around what you need.
Technologies and platforms we work with.
Software maintenance, explained in one minute.
Think of the boiler in your building. Nobody notices it while it works, and everybody notices when it stops. We are the people who keep your software working.
- Step 1You show us your softwareThe app, the system or the tool your business runs on.
- Step 2We look after itWe watch it, fix it, update it and keep it safe.
- Step 3Your team keeps workingNo more stuck days because the software stopped.
Request a quote No technical words needed. Write to us the way you would explain it to a friend.
What is software maintenance?
The work that keeps business software running, secure and useful after it is built.
Booking systems, client portals, internal tools and online platforms are never finished. The frameworks and libraries they are built on get security fixes every month. Browsers change. Your business changes, and the software has to follow. Software maintenance is the work that keeps up with all of it.
In practice it means four things: fixing errors your team runs into, keeping the parts underneath up to date, protecting the system and its data, and making the small changes that keep it useful. Done well, you hardly notice it. Left undone, every month adds a little more risk and a little more cost.
With us, all of it sits with one dedicated engineer who learns your software and stays with it, backed by the rest of our team and by the infrastructure we run underneath.
- Errors found, fixed and tested
- Frameworks and libraries kept current
- Security and access reviewed
- Small changes that keep it useful
Not sure where to start? Tell us what you have, and we will tell you what it needs.
When the software your business runs on starts to wobble.
When it stops, so does the work. These are the signs that it needs someone looking after it.
Small errors keep coming back
Your team has learned workarounds instead of getting fixes, and every workaround costs time.
Nobody updates anything
The parts underneath are years old, and outdated components are how most attackers get in.
Every change starts from zero
Each new developer spends weeks learning the system before changing anything.
Tell us what your software does. We will tell you how we would look after it.
A short description is enough. We come back with questions in plain words, then a written offer.
What we keep an eye on, so you do not have to.
Six things that stop a business when they fail. We watch all of them for you.
- Is it working?If your software stops, we know and we start fixing it.
- ErrorsMistakes in the software, found and fixed by our engineers.
- Security holesWeak spots closed before someone uses them.
- SpeedSlow screens spotted and made fast again.
- Your data and its copiesSaved, copied and tested, so nothing is lost.
- ConnectionsPayments, emails and other tools still talking to each other.
Want someone watching your software? Tell us what it is.
Request a quoteWhat our software maintenance services cover.
No fixed menu: we agree with you what your system needs. These are the four parts it usually includes.
A dedicated engineer
One person who learns your software and stays with it, month after month.
- Knows the code, the data and the people who use it
- No starting from zero with every request
- The rest of our team behind them when needed
Fixes and updates
Errors your team reports are found, fixed and tested, and the parts underneath kept current.
- Fixes tested before they reach your live system
- Frameworks and libraries updated safely
- Every request tracked in one place
Security, built in
Known weaknesses patched, access reviewed, and risks raised before they become incidents.
- Outdated components replaced
- Who can log in, and to what, reviewed
- Passwords and keys kept out of the code
Small changes that keep it useful
A new field, a new report, a better screen. The system follows your business.
- Requested in plain words
- Planned with you, released carefully
- Bigger features get their own offer first
Can you maintain software another company built?
Yes. Taking it over starts with an IT Audit, so we know exactly what we are taking on.
IT Audit
A senior engineer reviews the code, the servers, the security and how changes reach the live system.
Findings in plain words
What is fine, what is dangerous and what each fix involves, before anything is agreed.
Handover
Code, servers, accounts and documentation moved to us, with the knowledge and not just the passwords.
Ongoing care
Your dedicated engineer looks after the system from then on, every month.
Start with the IT Audit.The honest picture of your software before anyone promises anything. Read how the IT Audit works, or ask us directly.
Who does what?
You keep running the business. We keep the software running.
What you do
- Use your softwareRun your business on it, the way you do today.
- Tell us when something feels wrongOne message, in your words. No screenshots needed.
What Gradax does
- Fix what breaksErrors found, fixed and tested.
- Update it safelyNew versions of everything it is built on, tested first.
- Keep it secureHoles closed, access checked.
- Look after the serversThe machines your software runs on, kept healthy.
- Answer your teamYour people know who to ask when something is wrong.
- Protect your dataCopies kept and tested, so a bad day stays small.
Software that stays secure, not just working.
Work with us and we take care of everything, including top-level cyber security for the software and the infrastructure underneath it.
- Weaknesses patchedKnown security holes in the parts your software uses are closed as they appear.
- Access under controlWho can log in, and to what, reviewed. Old accounts removed.
- Data protectedSensitive data encrypted and kept from people who should not see it.
- Watched for troubleErrors and unusual activity tracked, so an engineer sees them first.
- Secrets kept secretPasswords and keys out of the code and stored properly.
The servers underneath, run by the same team.
Software only works as well as the place it runs. We look after both, so there is never a gap between them.
Most outages live in the gap between the people who write the software and the people who run the server. When one team does both, that gap disappears: the engineer who fixes the code can see the server, and the server is set up for the code.
We can run your software on our cloud, in Europe or the United States, or look after the servers you already have. Either way, releases go through automated checks and every change is kept in version control.
- Servers kept healthyUpdated, watched and sized to what your software needs.
- Problems seen earlyMonitoring that flags trouble before it becomes an outage.
- Safe releasesChanges tested first, released carefully, easy to undo.
- Where it runs todayOur cloud, or the servers you already have.
Owners who keep their software with us often need these too.
Connected work, from the same team. One offer can cover all of it.
Ask for all of it in one offerWhy choose Gradax for software maintenance?
Six reasons owners give us when we ask why they wrote to us and not to someone else.
- Building since 2014More than a decade of building and running software for businesses like yours.
- Built and operated in EuropeA European company with its engineers in Romania, working under EU rules.
- One team for everythingSoftware, cloud and security from the same people. Nobody blames another supplier.
- A written offer firstWhat we do and what it costs, on paper, before any work starts.
- Everything in your nameCode, content, domain and data stay yours. Leaving means a handover, not a fight.
- Engineers you can talk toYou speak with the people who do the work, in plain words.
Read how we work or our story, or ask us directly.
Software you can rely on again.
What changes when a dedicated engineer looks after your system.
Without maintenance
- Every problem lands on your desk first
- A different developer each time, learning from zero
- Security updates postponed until something happens
- Small requests wait behind big projects
- Nobody can say what state the system is in
With a Gradax engineer
- Problems are spotted and fixed by someone who knows the system
- The same engineer, month after month
- Updates and security handled as routine
- Small requests have a clear place to go
- You always know what was done and why
Want the column on the right? It starts with one conversation.
Worried about something? Most owners are.
These are the questions owners ask us before they write. The answers are short.
The people who built it are gone.
We take over software built by other teams. We read it, learn it and keep it going.It is old. Is it too late?
Old software can be looked after too. We tell you honestly what it needs.I do not know what it will cost.
You get a written offer before we start. No surprises.Will you own my software?
No. The code, the data and the accounts stay in your name.
Another worry? Ask us. A question costs nothing.
Ask it on a callHow much does software maintenance cost?
Every system is different, so we send a written offer after we understand yours.
A small internal tool and a platform your customers log into every day need different amounts of care. We look at the software, agree with you what it needs, and write it into a monthly offer. What is covered is written down, so there is no guessing.
If we did not build it, the first step is an IT Audit, so the offer is based on facts rather than assumptions.
- Size of the systemHow many parts, screens and integrations.
- How it is builtThe languages, frameworks and their age.
- Who depends on itYour team only, or your customers too.
- What it connects toPayments, accounting and other systems.
- Its current stateOutdated parts need work before routine care.
- How much changesHow often you need new things added.
Connected service
Not sure what state your software is in?
An IT audit looks at it from the inside and tells you, on paper and in plain words, what is risky and what to fix first.
Free
Not ready for a quote? Start with the free review.
A senior engineer looks at your site, how people find you and the route an enquiry takes to reach you, then writes down the three things worth fixing first. A good first step before a bigger conversation, and it costs nothing.
Software we look after, by industry.
Booking systems, portals and internal tools look different in every sector. The care behind them does not.
- Construction & TradesQuotes, sites and crews
- Professional ServicesBilling, portals and case files
- Healthcare & ClinicsAppointments and records
- Retail & E-CommerceSelling online, and the stock
- HospitalityBookings, menus and orders
- Real EstateListings, leads and viewings
- Education & TrainingEnrolment and courses
- Veterinary Practices
- Accounting & Bookkeeping
- Garages & Auto Services
- Florists
- Plumbing
- All industries
Your sector is not listed? We work with every kind of business.
Related services and catalogue work.
When your system needs more than care.
- ServiceIT AuditThe truth about your system, before anyone takes it over.See the service
- ServiceSoftware DevelopmentWhen the system needs new parts, or a rebuild.See the service
- ServiceDevelopers for HireSenior engineers inside your own team.See the service
- ServiceSystem IntegrationConnect your software to the tools around it.See the service
Fixed-scope work from the catalogue
- Automation & DataSystem integrationTwo systems that do not talk to each other, made to.See what is included
- Automation & DataReporting dashboardThe numbers you keep asking for, in one place, updating themselves.See what is included
- Automation & DataData migrationMove the records into the new system without losing or duplicating them.See what is included
- Automation & DataCross-platform mobile appOne codebase for iOS and Android, built in React Native or Flutter and published to both app stores.See what is included
What happens after you contact us.
No pressure and no obligation. Pick the door that suits you.
- We read it and replyAn engineer reads your message, not a sales script, and answers in plain words.
- We talk it throughA short conversation about your business. No technical words needed.
- You get a written offerWhat we would do and what it costs, on one document. You decide.
- No obligation
- Your details stay with us
- Plain words, no jargon
Questions owners ask about software maintenance.
What is software maintenance?
It is looking after software after it is built: fixing errors, keeping the parts underneath updated and secure, and making small changes, so the system keeps working for your business.
Can you maintain software another company built?
Yes. We start with an IT Audit, so we know exactly what we are taking on, and then agree how to look after it.
Who will work on our software?
A dedicated engineer who learns your system and stays with it, backed by the rest of our team when needed.
What exactly is included?
It depends on your software and what you need. We agree it together and write it into the offer, so there is no guessing.
Is this the same as outsourcing IT support?
It is outsourced support for your software: the fixes, updates, security and changes a developer in your team would handle, without hiring one.
How long is the contract?
It is a monthly agreement.
Do you also look after the servers?
Yes. We can run the software on our cloud, in Europe or the United States, or look after the servers you already have.
How much does software maintenance cost?
Every system is different, so we send a written offer after we understand yours.
Explore more.
Other services, the cloud underneath them, and the words worth knowing.
Your software working, and secure, every day.
Work with us and we take care of everything: the software, its security and the infrastructure underneath.