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European companyFounded in 2014Built and operated in EuropePayments secured by Stripe
Gradax

Trade buyers and shoppers are not the same visitor

Websites, wholesale ordering and traceability for food producers, built around two buyers with nothing in common.

Sold as
One contract
Starts with
A free review

The vendors we build on, operate and resell.

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A food producer sells to shops and to people, and the two need opposite things. A buyer wants specifications, case sizes, certifications and lead times; a shopper wants the story and a way to buy one box. A single page trying to serve both convinces neither.

Behind that sits compliance. Batch records, allergens, traceability and shelf life are legally required and usually kept in spreadsheets, which works until there is an incident and somebody has to reconstruct where a batch went.

The search side is not separate from that. Trade buyers search for suppliers by product and region; consumers search the product itself. Different words, different pages.

How an order moves through a food producer

A trade order touches production, packing and dispatch, and each one keeps its own paperwork unless something joins them.

  1. Trade order in

    Orders arrive by email, phone and text, so trade accounts place them in one ordering portal.

  2. Production planning

    The plan is rebuilt from the inbox every morning, so confirmed orders feed it by product and batch size.

  3. Batch and pack

    Batch codes written on paper are slow to trace later, so they are recorded at packing against each order.

  4. Dispatch and invoice

    Delivery notes and invoices are typed twice, so dispatch generates both from the same order.

What people in this trade ask us

Can trade customers have their own prices?
Yes, per account, with their own case sizes and minimum orders. That is the difference between a wholesale system and a shop with a discount code.
Will it help with traceability?
It records what you tell it, reliably and searchably. It does not make you compliant on its own, and anybody claiming otherwise is selling you something.
Should we sell direct to consumers?
Only if you can pack and ship without disrupting production. The margin is attractive and the operational cost surprises most producers.
Can allergen information come from one place?
Yes, from one product record, so the specification sheet, the trade portal and the website say the same thing. One source matters most on the day a recipe changes.
Can drivers confirm deliveries on a phone?
Yes, with a signature and a photograph at the door. Proof of delivery reaches the office before the driver is back, which settles most invoice disputes early.

The infrastructure under it

Managed by the engineers who build the software, on the same contract and the same bill.

Backup & Recovery

Batch and dispatch records must be produced quickly in an incident, so losing them is not an option.

A storage unit with a row of drive bays.

Application Hosting

Trade buyers order late at night for the morning run, and the portal has to be there when they do.

Hands typing application code on a laptop.

What one contract covers

  • One contract. The build, the infrastructure and the work that brings people to it, on one invoice.
  • A named team. The person on the first call stays on the project. No account managers, no handoffs.
  • Operated, not delivered. We keep it running after launch: patching, backups, monitoring and the phone when it breaks.
  • European hosting. Servers in Europe, run by us, with the data staying where you expect it to.
  • Monthly reporting. What changed, what it cost and what it produced, in language you can forward to a board.
  • No lock-in. The code, the domains and the accounts are yours. Leaving is a handover.

See what is costing you customers before you spend anything.

A senior engineer walks your site, your search presence and the way enquiries reach you, then writes down the three things worth fixing first.

  1. 01You tell us what is not working
  2. 02We review the site, the search presence and the enquiry path
  3. 03You get the three fixes worth doing, and what each is worth