Remote technical support
IT help for your team by screen share, phone or ticket: computers, email, printers, accounts and the daily problems.
GradaxEuropean companyOrder outright
Founded 2014·Built and operated in Europe·Ongoing, reported monthly
About this service
For small teams without an IT person. Staff contact us when something does not work, and we fix it remotely: email that will not sync, a laptop that runs slowly, a printer that disappeared, a new starter who needs accounts. Every ticket is logged, recurring problems are fixed at the source, and you get a monthly summary.
Small teams lose more time to IT than they think
In a team without an IT person, problems get solved by whoever is nearest and most patient. The office manager spends an afternoon on the printer. A salesperson rebuilds their email profile from a forum post. Someone shares the admin password so a colleague can install something. Each fix works for now, nobody writes it down, and the same problem returns next month.
A support arrangement gives staff one place to report problems and gets them fixed by someone who does this every day. Most issues, such as email sync, slow laptops, access problems or software errors, are solved in a single remote session. The time your team gets back is usually worth more than the fee.
Starters, leavers and the accounts in between
The highest-risk moments in small business IT are people joining and leaving. A new starter waits days for a laptop and accounts. A leaver's email, cloud drive and software logins stay active for months because nobody had a full list. Shared passwords are never changed after someone departs.
We keep an inventory of devices and accounts, and use a checklist for every starter and leaver. New people are ready on their first morning. Leavers lose access on their last day, their files are handed to the right colleague and their licences are freed for reuse. It is a small process that prevents some of the most common security incidents.
What you get
Everything below is in the price. Nothing here is an upgrade.
- Support by ticket, email and remote session
- Device and account inventory
- Starter and leaver checklist
- Monthly ticket summary
What changes
- One place for staff to report IT problems, with a reply within agreed hours
- Most issues fixed remotely in the same session
- Recurring problems traced to their cause and fixed for good
- New starters and leavers set up or removed from every account on time
How it runs
Onboard
Devices, accounts and software listed; remote tool installed.
Respond
Tickets answered within the agreed time and fixed remotely.
Prevent
Repeat issues traced and fixed at the cause.
Report
A monthly summary of tickets, fixes and suggestions.
Compare the sizes
The standard price for each size. Extras are priced beside it, not hidden behind a call.
| Included | Up to five users€290per monthOngoing, reported monthly | Up to fifteen users€500per monthOngoing, reported monthly | Up to thirty users€1,050per monthOngoing, reported monthly |
|---|---|---|---|
| Up to five users | Included | Included | Included |
| Ticket and email support on weekdays | Included | Included | Included |
| Response within one working day | Included | Included | Included |
| Monthly summary | Included | Included | Included |
| Response within four working hours | Not included | Included | Included |
| Starter and leaver handling | Not included | Included | Included |
| Software update checks on devices | Not included | Included | Included |
| Response within one working hour | Not included | Not included | Included |
| Device security baseline and patch reporting | Not included | Not included | Included |
| Quarterly IT review | Not included | Not included | Included |
| Order | Select | Select | Select |
Add what you need
Choose the size
Add what you need
Your total€500
ContinueThe standard price, plus whatever you add. Confirmed in writing before anything starts; nothing is charged until you accept it.
Questions
What can you not fix remotely?
Hardware failures, cabling and anything needing hands on a device. We diagnose remotely and tell you what to replace or who to call locally.
Is there a limit on tickets?
No fixed limit for normal use. If tickets rise sharply, we look for the cause and talk to you before anything changes.
Do you support Macs?
Yes, along with Windows, iOS and Android devices.
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Order it
Standardised enough to order on its own. The price is confirmed in writing before anything starts.