Website malware removal

Cleaning is half the job

Many hacked sites are cleaned and reinfected within days. The visible malware is removed, but the attacker left backdoors: small files hidden among legitimate ones, extra admin accounts, code tucked into the database or a theme file. And the original weakness, often an outdated plugin, a stolen password or a vulnerable form, is still open.

We remove the malware, then hunt for backdoors across files, database and user accounts. We compare core files against clean originals and look for recently changed files. Then we find how the attacker got in, close that route, update everything and change every password and key. Only then is the site considered clean.

Getting off the blocklists

A hacked site often ends up flagged by Google Safe Browsing, which shows visitors a red warning page, and on email and security blocklists. Traffic and enquiries drop sharply, and your email may start bouncing. These warnings do not lift on their own once the site is clean; someone has to request a review.

Once the site scans clean, we submit review requests to Google through Search Console and to the relevant blocklists. Google usually reviews within a few days. We also check whether any personal data may have been exposed. If it might have been, you may have legal duties to notify the authorities and those affected, and we recommend taking legal advice promptly.

• Spam redirects or pages you did not create
• A browser warning when visiting the site
• Unknown admin users or files
• Your hosting provider suspending the account