Community management
Comments, messages and groups answered every working day, in your voice.
GradaxEuropean companyOrder outright
Founded 2014·Built and operated in Europe·Ongoing, reported monthly
About this service
Unanswered comments and messages are lost customers in public view. We reply on your social accounts and in your groups each working day, moderate spam and abuse, escalate complaints and sales leads to the right person, and report what people are asking so the rest of the business can hear it.
An unanswered question is answered by someone else
When a potential customer asks about delivery times in your comments and gets no reply, other people see that silence. Some assume you are closed. Others answer on your behalf, sometimes wrongly, and occasionally a competitor does it for you.
We reply every working day, from a response guide written with you before we start. It covers prices, delivery, returns and the questions you get every week, plus the topics we never answer without checking: refunds outside policy, medical or legal questions, anything involving a named staff member.
What the comments are telling the business
Comments and messages are free market research that most businesses throw away. The same complaint about packaging appearing ten times a month is a product decision waiting to happen. Repeated questions about a feature you do not offer may point at your next one.
Each monthly report groups what people said into themes, with examples and counts. It goes to whoever owns product, service and marketing, not only to the social media person.
Criticism is handled carefully. We remove spam, scams and abuse under rules you approve, and we never delete fair complaints. A calm, public reply to a complaint usually does more for your reputation than the complaint did damage.
- Replies within one working day on every account in scope
- Escalation to your team for refunds, complaints and sales leads
- Spam and abuse removed under written rules
- Monthly themes from what customers asked and said
What you get
Everything below is in the price. Nothing here is an upgrade.
- Response guide with approved answers and escalation rules
- Daily replies and moderation on working days
- Lead and complaint hand-offs in your chosen channel
- Monthly community report
What changes
- Comments and messages answered within one working day
- Spam, scams and abuse removed under written moderation rules
- Sales enquiries and complaints passed to your team the same day
- A monthly summary of what customers asked, praised and complained about
How it runs
Learn
Your common questions, tone and red lines written into a response guide.
Reply
Every working day, in your voice, with nothing left hanging.
Escalate
Leads and complaints passed on with context, so nobody asks twice.
Report
What customers said this month, grouped into themes.
Compare the sizes
The standard price for each size. Extras are priced beside it, not hidden behind a call.
| Included | Two platforms, working days€290per monthOngoing, reported monthly | Accounts and a group€500per monthOngoing, reported monthly | Extended hours€1,050per monthOngoing, reported monthly |
|---|---|---|---|
| Response guide | Included | Included | Included |
| Comments and messages on two platforms | Included | Included | Included |
| Working-day coverage | Included | Included | Included |
| Monthly report | Included | Included | Included |
| Moderation of one group or server | Not included | Included | Included |
| Weekly discussion prompts in the group | Not included | Included | Included |
| Review replies on Google and Facebook | Not included | Included | Included |
| Weekend and evening checks | Not included | Not included | Included |
| Crisis plan for negative spikes | Not included | Not included | Included |
| Monthly member highlights and events support | Not included | Not included | Included |
| Order | Select | Select | Select |
Add what you need
Choose the size
Add what you need
Your total€500
ContinueThe standard price, plus whatever you add. Confirmed in writing before anything starts; nothing is charged until you accept it.
Questions
What if someone asks something we have not covered?
We reply that we are checking, ask your contact, and add the answer to the guide so it is covered next time.
Do you delete negative comments?
No, only spam, abuse and scams under the agreed rules. Fair criticism is answered politely and passed on, because deleting it usually makes things worse.
Which languages do you reply in?
English and Romanian as standard; other languages quoted on request.
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Order it
Standardised enough to order on its own. The price is confirmed in writing before anything starts.