Incidents
Log, assign and resolve incidents through clear stages from new to closed.
- Priority and owner set when it is logged
- Linked problems and changes stay visible
- The requester sees where it stands
One home for every IT request
Incidents, changes, requests and assets tracked in one system, hosted for you or running on your own servers.
Designed, built and run by Gradax. Building software since 2014.
IncidentsLog, assign and resolve incidents through clear stages from new to closed.
Service catalogueEmployees request hardware, software and access from a simple catalogue.
Knowledge baseHelp articles for staff and customers, so common questions skip a ticket.
AssetsServers, applications and devices, with what each one depends on and who owns it.
ServiceSpace is a service desk for IT teams: incidents, changes, requests, assets and a knowledge base tracked in one system.
Made for
- IT teams at growing companies
- Managed service providers
- Internal support teams
The same work, without ServiceSpace and with it
IT requests arrive by email, chat and in the corridor, so nobody can see what is open, who owns it or which systems it touches until it breaks something else.
Without ServiceSpaceWith ServiceSpace
Requests arriving by email, chat and in personEvery request in one queue
No clear owner for an open issueAn owner and a stage on every ticket
Assets listed in a spreadsheet, if anywhereAssets tracked with owners and dependencies
The same questions answered again and againAnswers published once in the knowledge base
The apps inside ServiceSpace
Each part of the business gets its own app, and they all share one record.
Service catalogue
Employees request hardware, software and access from a simple catalogue.
- Requests land with the right team
- Standard items skip the back and forth
- Progress visible to the person asking
Knowledge base
Help articles for staff and customers, so common questions skip a ticket.
- Articles published for staff or the public
- Common questions answered before a ticket
- One place to keep the answers
Assets
Servers, applications and devices, with what each one depends on and who owns it.
- Dependencies show who owns what
- An incident shows the asset behind it
- Owners recorded for every asset
What ServiceSpace does
The capabilities that run across every app inside it.
Runs on your own servers
Run it on your own infrastructure instead of the hosted version, when data residency matters.
Set up without consultants
Configure ticket types, forms and workflows yourself, without outside help to get started.
Public help centre
Anyone can raise a request with an email address, without creating an account.
Problems and changes
Find the root cause behind repeat incidents and plan changes before they go live.
Workflows
Turn on workflows as the team grows, instead of starting with a heavy process.
One queue for the team
The team works incidents, requests and changes from one place instead of email and chat.
One system, everyone in the business
What each person gets from ServiceSpace, in their own day.
Support technicianWorks incidents, problems and changes from one queue instead of email and chat.
IT managerSees every open ticket, its owner and the asset it depends on, in one view.
EmployeeRaises a request or reads a help article from the self-service portal, without emailing IT.
Gradax designed, built and runs ServiceSpace.
Want a system like ServiceSpace, shaped around your own business? That is a project we take on, from the first screen to the servers it runs on.
- Building software since 2014
- 6 products built, 6 in development
- Hosted on our own cloud, operated in Europe
- Maintained by the engineers who built it
Built with
- TypeScript
- React
- Hono
- PostgreSQL
- Prisma
- Better Auth
- Redis
- Docker
Also from the same team:System IntegrationBusiness Process AutomationSoftware MaintenanceSoftware Development
Other software we build
Each one designed, built and run by the same team.
Questions
About ServiceSpace, and about building software like it with us.
Still have a question?
Ask the team that built ServiceSpace. The person on the first call stays on the project.
Start your projectWhat does ServiceSpace do?
It tracks incidents, problems, changes, service requests and IT assets in one system, so nothing sits in an inbox nobody is watching.
Who is it for?
IT teams at growing companies, managed service providers and internal support teams who need one queue instead of email and chat.
Who owns the software and the data?
On a project we build for you, the code, the domains and the accounts are yours. There is no lock-in, and leaving is a handover.
How is a project like this priced?
Custom work is priced on its scope. It starts with a free assessment, where a senior engineer looks at how your business works and what is worth building first.
Can you build for my industry?
Our own products already cover dental clinics, IT teams, online sellers, orthodox parishes, auto repair shops, small service businesses and more. Every build starts from how your business runs, not from a template.
What happens after launch?
We keep it running: hosting on Gradax Cloud, patching, backups, monitoring and support, by the team that built it.
Talk to the people who built ServiceSpace.
The person on the first call stays on the project afterwards. We design, build and run software shaped around how a business already works.
- 01Tell us what your business needs
- 02We design and build it with you
- 03We host it and keep it running