We Are Here to Help
Something not working? Have a question? Our customer support team is ready during US business hours, and they actually enjoy solving problems.
How to reach us
- Submit a TicketFastest way to get help. Goes directly to the right specialist with a trackable ticket number.
- Email UsSend a message to support
@gradax.com and we will create a ticket on your behalf with a confirmation reply. - Call UsFor urgent issues that need immediate attention. Our team picks up the phone during European working hours.
What we help with
- Billing & InvoicesPayment methods, plan changes, invoice questions, annual discounts.
- Hosting & ServersWebsite speed, backups, security, server performance, CDN.
- Website IssuesAdmin login, content updates, broken pages, mobile display.
- Email SetupEmail on your phone or computer, delivery issues, new addresses.
- Domain & DNSDomain transfers, new domain purchases, DNS setting changes.
- SEO & MarketingGoogle rankings, Google Ads, analytics setup, campaign reports.
How we prioritise
- Normal, 24 hoursQuestions, minor issues, or requests that are not time-sensitive.
- Urgent, 4 hoursIssues affecting your business right now that need quick attention.
- Critical, 30 minutesEmergencies where business operations are severely impacted. 24/7 response.
In the knowledge base
- Getting started with your Gradax client portal
- How to submit and track support tickets
- Basic website content updates guide
- Email setup guides for all major platforms
Where to find us
- Emailsupport
@gradax.com - Phone (Europe)+40 771 094 532
- AddressStrada Gheorghe Polizu 58, Bucharest, Romania
When we are open
- Eastern Time (ET), 9:00 AM, 6:00 PM
- Central Time (CT), 8:00 AM, 5:00 PM
- Mountain Time (MT), 7:00 AM, 4:00 PM
- Pacific Time (PT), 6:00 AM, 3:00 PM
More in the company
Not sure how this applies to you?
A senior engineer walks your site, your search presence and the way enquiries reach you, then writes down the three things worth fixing first. You keep the document either way.